Duration: 3 hours and 28 minutes

Affected Components: SmartSuite Syncing

Mar 6, 18:00:00 GMT+0
Resolved - Data from SmartSuite is live-syncing as before, and all updates that were delayed during the issue with SmartSuite have been processed. If you're still experiencing any issues, please reach out to our support team. .

Mar 6, 14:31:35 GMT+0
Investigating - We are currently investigating an incident that's causing data from SmartSuite to be delayed. It might be an issue with SmartSuite's event logging webhooks. We will continue to investigate this issue and update this status page with details. .

Mar 6, 15:10:00 GMT+0
Identified - We have confirmed that the issue is with SmartSuite and we are working with them to restore normal behaviour. .

Duration: 22 minutes

Affected Components: Scheduled Syncing

Feb 16, 08:51:19 GMT+0
Identified - We have identified an issue with some of our scheduled sync sources, included Postgres, MySQL, Xano, and API Collections. In the meantime, manual syncs are still available through our UI. We are hoping to restore normal service very soon, please reach out to our support team if you have any further questions. .

Feb 16, 09:12:58 GMT+0
Resolved - We implemented a fix and scheduled syncs are being correctly scheduled once again. Your external data source should sync within the next few minutes. We expect the first few syncs to be slower than typical, with normal syncing speeds returning over the next hour. Our team will continue to monitor the metrics. As always, if you have any questions, please reach out to our support team. .

Duration: 1 hour and 36 minutes

Feb 10, 20:55:02 GMT+0
Identified - We are continuing to monitor this. .

Feb 10, 21:53:07 GMT+0
Monitoring - Our infrastructure provider has reported that normal service has returned to most customers. You should be able to access your Noloco app again. .

Feb 10, 22:30:54 GMT+0
Resolved - This incident has been resolved, all Noloco apps should be accessible again .

Duration: 38 minutes

Affected Components: Airtable Syncing, Scheduled Syncing, SmartSuite Syncing

Jan 28, 17:22:18 GMT+0
Investigating - Due to an issue with our cloud provider, our syncing services are running at reduced capacity. Delays in syncing are expected until the underlying issue is resolved..

Jan 28, 17:46:51 GMT+0
Monitoring - Our cloud provider has applied some fixes & we are seeing syncing capacity recovering. The delay in syncing is cleared for most customers..

Jan 28, 18:00:00 GMT+0
Resolved - Syncing (live sync and scheduled syncing) has been operating as normal for the last 30 minutes. Our cloud provider has mitigated the underlying issue, and we continue to see normal conditions. The team will continue monitoring, but if you are still experiencing any delays, please contact our support team. .

Duration: 22 minutes

Affected Components: Noloco Service, Noloco App API

Jan 16, 10:38:21 GMT+0
Investigating - We are currently investigating an incident that is causing the Noloco API and apps to be inaccessible to some customers. We hope to resolve this very soon. .

Jan 16, 10:42:46 GMT+0
Resolved - This incident has been resolved, we identified the issue and the team are currently monitoring the situation. .

Jan 16, 10:47:24 GMT+0
Identified - We are continuing to work on a fix for this incident, some customers will have seen a recovery, while others are unable to login. Our team are investigating. .

Jan 16, 10:52:00 GMT+0
Monitoring - Noloco apps and API are fully functional again, some customers may have been logged out in the process, but you should be able to proceed with logging back in to your app. Please reach out to our support team if the problem persists. We're continuing to monitor the situation..

Jan 16, 11:00:25 GMT+0
Resolved - This incident has been resolved..

Duration: 50 minutes

Affected Components: Noloco Service

Jan 15, 13:25:02 GMT+0
Investigating - We are currently investigating an issue that is preventing users from submitting public forms. They are seeing the following message: "**Something went wrong submitting the form** You must be logged in" We are sorry for any inconvenience this may cause, as we investigate the cause and restore normal behaviour. .

Jan 15, 13:45:22 GMT+0
Identified - We have identified the issue causing public forms to fail to submit and hope to have a solution very shortly .

Jan 15, 14:14:38 GMT+0
Resolved - This incident has been resolved, public forms will submit as before. Please contact out support team if you continue to have issutes .

Duration: 56 minutes

Affected Components: Airtable Syncing

Jan 1, 12:47:22 GMT+0
Investigating - Due to the issue we faced eariler Airtable events are delayed, this means changes made to data in Airtable will be slower than normal to update in Noloco, but the system should catch up and eventually process the changes. We will update this when we have more information on timelines. .

Jan 1, 13:42:58 GMT+0
Resolved - Airtable live-sync is working as normal again, all delayed updated have been processed. Thanks for your patience as we resolved this issue..

Duration: 10 minutes

Affected Components: Noloco Service

Jan 1, 12:05:31 GMT+0
Investigating - We are currently investigating an incident that's preventing users from opening build mode. We are investigating the issue and hope to have a resolution soon. .

Jan 1, 12:15:43 GMT+0
Resolved - Noloco Build mode is working as expected again. Normal service should resume for all customers again now. If you're still facing issues please reload the page and try again. We're very sorry for any inconvenience causes. .

Jan 1, 13:41:42 GMT+0
Resolved - Airtable live-sync is working as normal again, all delayed updated have been processed. Thanks for your patience as we resolved this issue. .

Duration: 31 minutes

Affected Components: Noloco Service

Oct 26, 12:43:06 GMT+0
Investigating - We are currently investigating an incident that is causing workflows triggered by changes to records (New records, updated records, deleted records, or record comments). On-demand workflows are not affected. Any workflows expected to run during this time will be ran correctly once this issue is resolved. We'll be updating this status as we understand more. .

Oct 26, 13:13:38 GMT+0
Resolved - This incident, causing workflows not to run, is now resolved. Trigger-based workflows are now running as normal, and any workflows triggered during this time will have been ran. As always, if you have any issues, please reach out to our support team. .

Duration: 18 minutes

Affected Components: Noloco App API

Oct 26, 10:58:51 GMT+0
Investigating - We are currently investigating an issue where some customers can't access their app, or their data through the API. Our Engineering team are working to understand and mitigate the issue. .

Oct 26, 11:07:46 GMT+0
Identified - Our team have identified the issue and are working to normal services. We expect the API and the interface to return to normal in the next couple of minutes. .

Oct 26, 11:17:00 GMT+0
Resolved - Normal service is restored, and our team are working hard to make sure this can't happen again. We're sorry for any inconvenience this may have caused. If you're still facing any issues, please contact our support team. .

Duration: 4 hours and 39 minutes

Affected Components: Noloco Chat Support

Oct 20, 07:51:25 GMT+0
Identified - Due to an ongoing issue with our Chat Support Provider, we are currently unable to reply to any incoming messages through our chat support. If it is urgent, please email [support@noloco.io](mailto:support@noloco.io) If it's related to problems with Airtable, their service is affected by the same underlying infrastructure. Please see our other incident here for more details: <https://status.noloco.io/cmgytfoe4009s1wzryrjs2z3h> We're sorry for this inconvenience, and we hope to have an update very soon..

Oct 20, 09:44:30 GMT+0
Resolved - Our support is available once again as our chat support provider has resolved their underlying issue. We're sorry for the convenience this may have caused. .

Oct 20, 10:31:37 GMT+0
Identified - A correction to our earlier update: our Chat Support is still currently unavailable due to an ongoing issue with our service provider (and a large number of other SaaS solutions). If there are any urgent issues, please email [support@noloco.io](mailto:support@noloco.io) and we will triage as best as possible. We're very sorry for the inconvenience. .

Oct 20, 12:30:00 GMT+0
Resolved - The issues with our Chat Support provider have been resolved and Noloco customer support is now available again via live chat. We're sorry for any inconvenience this may have caused..

Duration: 2 hours and 17 minutes

Affected Components: Third Party: Airtable → Airtable Service

Oct 20, 07:29:50 GMT+0
Identified - Some customers that have connected their Noloco app to Airtable might be experiencing issues updating or creating records in Airtable due to an ongoing incident at Airtable. You can find more details on the incident on Airtable's status page here: <https://status.airtable.com/incidents/5fjdt23kq98k> Unofortunately, at this time we don't have any more information, but we will be monitoring the issue closely. .

Oct 20, 09:46:34 GMT+0
Resolved - It looks like the issue Airtable was experiencing has been resolved. Updating and creating Airtable records in Noloco should be working as normal, and syncing will catch up very soon. We'll continue to monitor the situation as Airtable update their status page. <https://status.airtable.com/> .

Duration: 11 minutes

Affected Components: Noloco App API

Oct 1, 12:06:44 GMT+0
Investigating - We are currently investigating an issue that's preventing some users from creating or updating records.

Oct 1, 12:13:26 GMT+0
Identified - The team have identified the issue. It's affecting customers with Airtable connections only. We are working to revert a recent change, after which normal service should be restored. We expect this to happen in the next couple of minutes..

Oct 1, 12:17:31 GMT+0
Resolved - This incident has been resolved, updating or creating records in Airtable bases will work as before. We're sorry for any inconvenience this may have caused. If you're still facing issues, please reach out to our support team. .

Duration: 5 minutes

Affected Components: Noloco App API, Noloco Service

Sep 30, 10:31:20 GMT+0
Investigating - We are currently investigating an incident that's causing data in Noloco apps not to load. We're sorry for the inconvenience, we hope to have normal functionality restored soon..

Sep 30, 10:36:48 GMT+0
Resolved - This issue has been resolved. All apps should be loading just as before, please reload your app if you're stilll experiencing issues or reach out to our support team. .

Duration: 9 minutes

Affected Components: Noloco App API, Noloco Service

Aug 12, 15:41:46 GMT+0
Identified - We have identified a recent issues loading some lists that use a combination of OR filter conditions. Our Engineering team are working to identify the root cause and restore service as soon as possible. We're sorry for any inconvenience this has caused. Please follow this status page for updates. .

Aug 12, 15:50:46 GMT+0
Resolved - The issue with list components using OR conditions has been resolved, you may need to reload your page. It affected lists which used OR conditions and permissions in combination. If you're still running into problems don't hesitate to reach out to our support team. Once again, we're sorry for any inconvenience. .

Duration: 21 minutes

Affected Components: Noloco App API, Noloco Service

Jul 22, 09:18:50 GMT+0
Identified - We've identified an issue that's preventing some apps from loading, or causing some API requests to fail. We should have this resolved in a couple of minutes but contact our support team to unblock you if you can. We're very sorry for the inconvenience caused. .

Jul 22, 09:34:06 GMT+0
Monitoring - We implemented a fix and are currently monitoring the result..

Jul 22, 09:39:32 GMT+0
Resolved - This incident has been resolved..

Duration: 5 hours

Affected Components: Noloco Service

Jul 14, 07:23:00 GMT+0
Identified - We’re currently experiencing an issue where emails sent from Noloco, such as those triggered by workflows, user invitations, and password resets, are not being delivered as expected. Our team has identified the root cause and is actively working on a fix. This may affect users attempting to sign in, reset their password, or those expecting automated emails from your Noloco app workflows. If you are using custom SMTP then your emails are not affected. We’ll provide updates here as we make progress. We appreciate your patience and understanding..

Jul 14, 12:22:33 GMT+0
Resolved - The issue with emails has been resolved by our Engineering team. We're sorry for the inconvenience caused by this disruption. Unfortunately, it was due to a problem with our Email Sending provider that needed escalation. We'll be closely monitoring the situation as our solution rolls out. Any emails sent during this time will not be retried. You can retry any workflow manually if emails need to be resent. If you have any more questions please contact our support team..

Duration: 1 hour and 47 minutes

Affected Components: Airtable Syncing

Jun 6, 09:10:19 GMT+0
Identified - Some apps are experiencing a delay in syncing changes from Airtable. Our team have identified the issue and are working through the backlog of events from Airtable. Your data will, in the next hour or two, be back up to speed. We're working on speeding this process up.

Jun 6, 10:57:04 GMT+0
Resolved - Airtable is now syncing is now caught up. We are syncing changes as expected..

Duration: 2 hours and 43 minutes

Affected Components: Noloco Service

Jun 4, 05:30:00 GMT+0
Identified - Maintenance is now in progress.

Jun 4, 08:13:20 GMT+0
Completed - Maintenance has completed successfully..

Jun 4, 05:30:00 GMT+0
Identified - We’ll be performing scheduled maintenance on **June 4th from 05:30 UTC to 06:30 UTC** During this time, you’ll **still be able to access and use your Noloco app as normal**, but some actions will be temporarily unavailable. **What will be affected:** * Creating a new Noloco app * Signing up for a new Noloco account * Making changes to your app (editing layout, settings, table structure, etc) * Schema syncing from external data sources These functions will not be available during this maintenance period. **What won’t be affected:** * Your app will remain fully accessible * Your data will remain accessible * New users can still sign up to your app * Workflows and data syncing will continue to run normally 1. Everything will return to normal immediately after the maintenance window. 2. We kindly recommend you to complete any urgent tasks before this scheduled window to avoid any disruptions to your workflow. Thank you for your understanding and continued support. If you have any questions or need further assistance, please don’t hesitate to reach out to us. Edit: \[05:52 UTC\] Maintenance is now in progress. Unfortunately, some apps are experiencing issues loading data in their app. We're working on a short-term measure to fix this, and hope to have normal service returned shortly. If you have any questions, please reach out to our support team. \[06:01\] Apps are loading as before now, normal service should be restored. We're very sorry for the inconevience caused during this window. Our maintenance window will continue until further notice. \[07:01\] The maintenance is taking slightly longer than originally expected, but we expect to be fully operational again by 07:30 GMT, if not before. We apologize for any inconvenience this may have caused. As always, please don't hesitate to contact our support team if you need assistance or have any questions. \[07:25\] The maintenance window is over, and you can now modify your apps, create new apps, as before. The team are still finalizing some pieces behind the scenes, and monitoring a delay in workflow runs, which will be queued up shortly. Once again, we thank you for your coperation while we performed this essential maintenance..

Duration: 1 hour and 15 minutes

Affected Components: Third Party: Airtable → Airtable Service

May 22, 16:14:33 GMT+0
Investigating - The team a currently investigating a syncing issue affecting some apps using Airtable.

May 22, 16:22:19 GMT+0
Identified - Issue has been identified.

May 22, 17:15:05 GMT+0
Monitoring - We implemented a fix and are currently monitoring the result. Affected tables can be manual synced to pick up missing data <https://guides.noloco.io/data/data-overview/syncing#how-do-i-manually-sync-a-data-source>.

May 22, 17:30:00 GMT+0
Resolved - Airtable data has been syncing again for the last hour as the engineering team have worked through backfilling any missing data. If your table is still missing some updates please manually sync that table or reach out to support. .

Duration: 16 minutes

Affected Components: Noloco Service

May 20, 07:53:54 GMT+0
Identified - The engineering team have identified an issue where some pages in apps are not loading correctly. This affects some single record layouts, split layouts and some comment views. The team are working on a solution. .

May 20, 08:10:00 GMT+0
Resolved - The Engineering team have identified the issue affecting a small number of pages in some apps, and have resolved the issue, which is rolling out to all apps now. If you are having any issues, please reload your browser tab, and if you are still having issues, please reach out to our support team..

Duration: 35 minutes

Affected Components: Noloco Service

May 12, 10:40:00 GMT+0
Investigating - We are currently investigating an issue with dropdown fields used in action button forms, or other modals such as creating or updating a new user. Our team have identified the issue and are working to resolve it as quickly as possible. We apologize in advance for any inconvenience this has caused. .

May 12, 11:15:12 GMT+0
Identified - We have released a fix for this issue that's causing dropdown fields (single option, multi option and linked fields) to not display when used in a modal such as an action button. We expect this fix to be generally available in the next 15-20 minutes. Our Engineering team are monitoring the rollout. .

May 12, 11:15:12 GMT+0
Resolved - The issue with dropdown fields in forms has been resolved. To ensure you have the latest version of Noloco, please reload your page. Again, we're sorry for the inconvenience this has caused. If you're still facing any issues, please reach out to our support team. .

Duration: 1 hour and 21 minutes

Affected Components: Airtable Syncing

Mar 31, 17:15:32 GMT+0
Resolved - This incident has been resolved..

Mar 31, 15:54:26 GMT+0
Monitoring - We fixed the issue and are monitoring the results.

Duration: 12 minutes

Affected Components: Noloco Service

Mar 24, 14:06:49 GMT+0
Investigating - We are currently investigating this incident that causing Noloco apps to fail to load .

Mar 24, 14:18:37 GMT+0
Resolved - This incident has been resolved..

Duration: 18 minutes

Affected Components: Noloco Service

Mar 11, 09:12:48 GMT+0
Resolved - This incident has been resolved, and all Noloco pages are loading as before. Make sure you reload your app/page to ensure it's behaving correctly. Once again, we're very sorry for any inconvenience this caused. .

Mar 11, 08:55:00 GMT+0
Identified - Some pages are failing to load due to a recent change. We've identified the issue and reverted it. Noloco apps should behave correctly again in 10-15 minutes. .

Duration: 41 minutes

Affected Components: Noloco App API, Noloco Service

Feb 20, 17:13:34 GMT+0
Investigating - We are currently investigating this incident which is affecting a small number of Noloco apps and API endpoints.

Feb 20, 17:55:00 GMT+0
Resolved - This incident has been resolved..

Duration: 2 hours and 28 minutes

Affected Components: Noloco Service

Oct 7, 06:30:00 GMT+0
Identified - We are undergoing some essential maintenance, and during this time syncing data **into** Noloco from Airtable, Google Sheets, Xano, Postgres or MySQL will be temporarily delayed. Updates made to data in Noloco will still be synced **to** your data source. Schema syncs will continue during this time. We're sorry for any inconvenience this causes..

Oct 7, 08:57:40 GMT+0
Completed - Maintenance has completed successfully. Your data should be syncing as before.

Duration: 55 minutes

Affected Components: Noloco Service

Apr 11, 22:30:01 GMT+0
Identified - Maintenance is now in progress.

Apr 11, 23:24:55 GMT+0
Completed - The scheduled database maintenance has been completed successfully. We apologize for any inconvenience this may have caused and appreciate your understanding. .

Apr 11, 22:30:00 GMT+0
Identified - We want to inform you about an upcoming scheduled database maintenance window tonight between 10:30pm and 11:30pm UTC (April 11th 2023). This maintenance is necessary to ensure the continued stability and performance of the Noloco platform. During the maintenance window: - You won't be able to make any updates to your apps, - Including publishing app versions, adding, deleting or updating tables or fields, - You won’t be able to create or clone new apps or delete existing apps. - Workflows will experience delays - Data syncing will be paused temporarily - You will not be able to sign up to Noloco or access your app dashboard Please note: loading apps, logging in and updating or creating app records will continue to function as normal throughout the maintenance period. We apologize for any inconvenience this may cause and appreciate your understanding as we work to provide you with the best possible service. If you have any questions or concerns, please don't hesitate to reach out to our support team. Thank you for your patience and support. .