Noloco - Noloco Support is currently unavailable – Incident details

All systems operational

Noloco Support is currently unavailable

Resolved
Degraded performance
Started 9 months agoLasted about 5 hours

Affected

Noloco Chat Support

Operational from 7:51 AM to 10:31 AM, Degraded performance from 10:31 AM to 12:30 PM

Updates
  • Resolved
    UTC
    Resolved

    The issues with our Chat Support provider have been resolved and Noloco customer support is now available again via live chat.

    We're sorry for any inconvenience this may have caused.

  • Identified
    UTC
    Identified

    A correction to our earlier update: our Chat Support is still currently unavailable due to an ongoing issue with our service provider (and a large number of other SaaS solutions).

    If there are any urgent issues, please email support@noloco.io and we will triage as best as possible.

    We're very sorry for the inconvenience.

  • Resolved
    UTC
    Resolved

    Our support is available once again as our chat support provider has resolved their underlying issue.

    We're sorry for the convenience this may have caused.

  • Identified
    UTC
    Identified

    Due to an ongoing issue with our Chat Support Provider, we are currently unable to reply to any incoming messages through our chat support.

    If it is urgent, please email support@noloco.io

    If it's related to problems with Airtable, their service is affected by the same underlying infrastructure. Please see our other incident here for more details: https://status.noloco.io/cmgytfoe4009s1wzryrjs2z3h

    We're sorry for this inconvenience, and we hope to have an update very soon.