Noloco - API & Noloco Apps are inaccessible – Incident details

All systems operational

Show current status

API & Noloco Apps are inaccessible

ResolvedMajor outage2 hours 42 minutes

Affected

Noloco App API

Major outage from 4:30 AM to 6:15 AM, Partial outage from 6:15 AM to 6:33 AM, Operational from 6:33 AM to 6:48 AM, Partial outage from 6:48 AM to 7:12 AM

Noloco Service

Major outage from 4:30 AM to 6:15 AM, Partial outage from 6:15 AM to 6:33 AM, Operational from 6:33 AM to 6:48 AM, Partial outage from 6:48 AM to 7:12 AM

  • ResolvedUTC

    We're receiving reports that this is resolved in all regions, but we'll continue monitoring and if you're having any other issues please let our support team know.

  • MonitoringUTC

    We're still receiving a few reports from different locations that the service is not still fully accessible.
    We're doing everything we can to resolve the cached DNS issues.
    Please let us know if you're still facing issues.

  • ResolvedUTC

    We believe the service is now fully operational.
    We're going to do a full review to see how we could have prevented this happening, and how we can keep you up to date during any similar incident.
    If you're still facing nay issues please contact our support team and they will help you restore access.

  • UpdateUTC

    Our systems and customers are reporting that normal service is resumed. We're still monitoring the situation and working with any customer who is still unable to access the systems.

  • MonitoringUTC

    We've identified the underlying DNS issue and have implemented a fix.
    Service is resuming for some endpoints, however it may take some time for DNS cache to update.

    We're going to continue monitoring the issue.

  • InvestigatingUTC

    We are currently investigating an incident affecting the availability of our API and apps, including the Billing Dashboard