Noloco - API & Noloco Apps are inaccessible – Incident details

API & Noloco Apps are inaccessible

Resolved
Major outage
Started 10 days agoLasted about 3 hours

Affected

Noloco App API

Major outage from 4:30 AM to 6:15 AM, Partial outage from 6:15 AM to 6:33 AM, Operational from 6:33 AM to 6:48 AM, Partial outage from 6:48 AM to 7:12 AM

Noloco Service

Major outage from 4:30 AM to 6:15 AM, Partial outage from 6:15 AM to 6:33 AM, Operational from 6:33 AM to 6:48 AM, Partial outage from 6:48 AM to 7:12 AM

Updates
  • Resolved
    UTC
    Resolved

    We're receiving reports that this is resolved in all regions, but we'll continue monitoring and if you're having any other issues please let our support team know.

  • Monitoring
    UTC
    Monitoring

    We're still receiving a few reports from different locations that the service is not still fully accessible.
    We're doing everything we can to resolve the cached DNS issues.
    Please let us know if you're still facing issues.

  • Resolved
    UTC
    Resolved

    We believe the service is now fully operational.
    We're going to do a full review to see how we could have prevented this happening, and how we can keep you up to date during any similar incident.
    If you're still facing nay issues please contact our support team and they will help you restore access.

  • Update
    UTC
    Update

    Our systems and customers are reporting that normal service is resumed. We're still monitoring the situation and working with any customer who is still unable to access the systems.

  • Monitoring
    UTC
    Monitoring

    We've identified the underlying DNS issue and have implemented a fix.
    Service is resuming for some endpoints, however it may take some time for DNS cache to update.

    We're going to continue monitoring the issue.

  • Investigating
    UTC
    Investigating

    We are currently investigating an incident affecting the availability of our API and apps, including the Billing Dashboard