Noloco - Notice history

All systems operational

Noloco App API - Operational

100% - uptime
Sep 2024 · 100.0%Oct · 100.0%Nov · 100.0%

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Sep 2024
Oct 2024
Nov 2024

Noloco Service - Operational

100% - uptime
Sep 2024 · 100.0%Oct · 100.0%Nov · 100.0%

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Sep 2024
Oct 2024
Nov 2024

Third Party: Airtable → Airtable Service - Operational

100% - uptime

Airtable Syncing - Operational

100% - uptime
Sep 2024 · 100.0%Oct · 100.0%Nov · 100.0%

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Sep 2024
Oct 2024
Nov 2024

SmartSuite Syncing - Operational

100% - uptime
Sep 2024 · 100.0%Oct · 100.0%Nov · 100.0%

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Sep 2024
Oct 2024
Nov 2024

Scheduled Syncing - Operational

100% - uptime
Sep 2024 · 100.0%Oct · 100.0%Nov · 100.0%

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Sep 2024
Oct 2024
Nov 2024

Noloco Chat Support - Operational

100% - uptime
Sep 2024 · 100.0%Oct · 100.0%Nov · 100.0%

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Sep 2024
Oct 2024
Nov 2024

Notice history

Nov 2024

Issue loading some apps
  • Resolved
    Resolved

    This incident has been resolved.
    The Engineering team have confirmed that all apps are loading as expected.

    If you're still experiencing issues, please contact our support team.

  • Identified
    Identified

    We've identified an issue loading some apps.
    The Engineering team are currently reverting the latest changes.

    We expect the system to be back to normal in the next few minutes.

    We're very sorry for the inconvenience.

Delays with scheduled syncs
  • Resolved
    Resolved

    This incident has been resolved.

  • Investigating
    Investigating

    Scheduled syncs are currently delayed due to an ongoing issue.

    This does not affect live sync (Airtable & SmartSuite) but only Google Sheets, Xano, and SQL based data sources.

    You might see some slight delays to Airtable & SmartSuite live-sync but your data will sync across shortly, and will soon behave as before.

    We are continuing to work on a fix for this incident, and we will be updating this post as soon as we have more information.

    We're very sorry for any inconvenience

Degraded performance
  • Resolved
    Resolved
    This incident has been resolved.
  • Monitoring
    Monitoring

    We are continue to monitor the recovery of our systems. API response times & syncing are stable.

  • Identified
    Identified

    API performance has stabilised. We'll resume scheduled syncing shortly & continue to monitor.

  • Investigating
    Investigating

    We are currently investigating performance issues. We are experiencing slower API responses and delayed live syncing for Airtable. Scheduled syncing for SQL, Google Sheets and Xano data sources is currently paused while we investigate.

Oct 2024

Airtable live sync is delayed for some apps
  • Resolved
    Resolved

    Airtable live-syncing is now working as before, and the backlog of messages has been processed.

    Thanks again for your patience.

    If you have any questions or concerns, please reach out to our support team.

  • Monitoring
    Monitoring

    The solution we have deployed was successful, and we are now processing the backlog of Airtable events.

    In the next 20 minutes, we should have the backlog processed and begin processing live events again.

    We will continue to monitor the situation as this rolls out.

    Once again, we would like to apologize for any inconvenience this caused, and thank you for understanding.

  • Identified
    Identified

    The team has identified the issue with the Airtable live sync, and an update has been released to address the problem.

    We hope to see an improvement in sync time in the next 20 minutes as that change rolls out.

  • Investigating
    Investigating

    We are currently investigating an issue where Airtable live sync is delayed by up to 30minutes for some apps.

    We are very sorry for the inconvenience and we are working on identifying and resolving the problem,

We are investigating an issue updating and creating Airtable records
  • Update
    Update
    We are still monitoring requests made to Airtable. Initial investigation suggests data continued to sync with live sync, but reach out to our support team if you need us to look into something for you
  • Resolved
    Resolved
    This incident has been resolved.
  • Update
    Update

    Airtable have updated their status page to say a fix has been implemented.

    We are seeing API requests to Airtable behave as normal but we will be monitoring it until Airtable mark the incident as resolved, and observing how live-syncing has been affected.

    If you have data out of sync with Airtable, consider running a manual sync of your data, or reaching out to our support team.

  • Monitoring
    Monitoring

    We are seeing an improvement in Airtable's API responses, but they have not yet issued an update.

    We will continue to monitor the situation until we see an update from Airtable but you might see restored functionality.

    We will update you as soon as we know anything else.

  • Identified
    Identified

    We have identified that at least some of the issues we are seeing are due to an upstream issue with Airtable's API

    You can subscribe to their public incident here:
    https://status.airtable.com/incidents/ws98txrv7kxp

  • Investigating
    Investigating
    We are currently investigating this incident.
We have identified an issue with SQL (Postgres & MySQL) Data sources
  • Resolved
    Resolved

    This incident has been resolved.

  • Monitoring
    Monitoring

    Our systems have recovered, and normal functionality has been restored.
    We will be continuing to monitor the situation.

    Thanks as always for understanding, and we're sincerely sorry for any disruption or inconvenience.

  • Identified
    Identified

    There's currently a problem updating or creating records in SQL Data Sources.
    The team have identified the source of the issue and working to fix it.

    We're really sorry for any inconvenience this has caused. If you need more information please contact our support team.

Sep 2024

No notices reported this month

Sep 2024 to Nov 2024

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